Terms and conditions hero

Terms & Conditions

Booking Policy

We do not operate Our Service in every city. To find out if We can serve You in Your destination, You have to check with Us.

To book Your transfer, You need to provide Us with some information such as Your personal details and contact points (email - mobile), the Pick Up place, date and time, Your place of destination, flight number in case You arrive by plane so We can make arrangements in Your favor in case there is a delay, the number of passengers and their pieces of luggage in order to arrange for the right Vehicle to pick You up, and also Your payment information. You have to accept Our Terms of Use and Privacy Policy, should You wish to make a booking for Your transfer with Us.

When a booking transfer is placed with Us, You will receive a confirmation email of receipt of Your booking transfer and We will provide You with Your Booking code and the meeting point at the Pickup place. We will examine whether We can serve the Transfer as a whole, or We have grounds to reject it, according to the provisions of the present General Terms of Use.

Important Legal Notice: completion of the online booking process along with the acknowledgement email We send to You does not constitute Our acceptance of Your offer to book a Transfer through Us. Our acceptance of Your offer to provide through Our Platform with a Transfer will take place only when We take payment from You (i.e. when Your card or PayPal account is credited). We reserve the right to decline a Booking Order for any reason, including legal and regulatory reasons.

You are solely responsible for submitting Us Your real personal data when booking a pick up with through Us. You also warrant and represent that You are the holder or have legal rights on the payment cards/accounts details You provide Us with and that there is enough money to cover the value of the Transfer Service.

Traveller Cancellation Request Policy

You have the right to cancel a Transfer already booked through Us, at any time by contacting the Company either by phone call at the phone number provided in the confirmation email or in the website or email sent to booking@athens-mytransfer.com.

  • Up to 24 hours prior to scheduled pickup: 20% cancellation fee; remaining 80% refunded.
  • Less than 24 hours prior to scheduled pickup: non-refundable cancellation (100% fee).

Traveller Change Request Policy

You can contact the Company via phone or at booking@athens-mytransfer.com and ask to change any of the booking details up until 12 hours prior the scheduled pickup time.

Depending on the requested changes, the Transfer price might change. The Company cannot accommodate any changes requested within less than 12 hours prior to the scheduled pickup time.

Complimentary Waiting Time Policy

Your Driver will be waiting for You at the Pick Up place at the time scheduled in the Booking Order, subject to this policy and the Extra Waiting Time Policy.

Complimentary waiting times:

  • Airport: 60 minutes
  • Port, Train Station, Bus Station: 30 minutes
  • Other pickups (including Sightseeing Rides): 20 minutes

The complimentary waiting time starts from the scheduled pickup time and specific flight/ship delay conditions apply as stated in this policy text.

Extra Waiting Time Policy

Extra waiting time is defined as time in addition to the complimentary waiting time offered by the Company for which the Traveller asks the Driver to wait.

For extra waiting time requests, contact Customer Support by phone or email at booking@athens-mytransfer.com.

Extra waiting fees:

  • Sedan: EUR 5.00 / 15 min
  • Minivan: EUR 10.00 / 15 min

Traveller No-Show Policy

Traveller No-Show (TNS) means a Traveller is not at the pickup location by the end of the complimentary waiting time, or agreed extra waiting time.

In case of TNS, no amount is refunded to the Traveller and any agreed extra waiting fee remains payable.

You may dispute a TNS within 24 hours by contacting Customer Support.

Driver No-Show Policy

The Driver must be at the pickup location by the scheduled pickup time. If delayed, the Traveller will be notified according to Company procedures.

Baggage Allowance Policy

When booking the Transfer, You are requested to declare the number of pieces of luggage You will be carrying.

One piece of luggage is considered to be:

  • A medium to large sized backpack
  • An average suitcase (carry-on or checked-in, volume not to exceed 100lt)

Additional items (e.g. baby carriage, pet carrier, sports equipment, foldable wheelchair, musical instrument) should be declared in booking notes.

Traveller Refund Policy

Transfer fee paid by a Traveller may be offered as an open date coupon in cases such as:

  • Cancellation by the Company for operational capacity reasons
  • Force majeure incidents (strike, demonstration, natural disaster, accident, etc.)
  • Flight/ship delay over 8 hours (as per Complimentary Waiting Time Policy)

Other refund cases include cancellation terms and disputed no-show outcomes as described in the relevant policy sections above.